This topic was featured in the August 2024 Kansas Country Living Centerspread.
Mail doesn’t always travel the most direct route from your local post office to the intended destination. Even if it is headed across the street, all mail is routed through processing and distribution centers — often hundreds of miles away.
Delays and backlogs at large processing, sorting and distribution centers, including those in Kansas, have been concerning enough to make the local news throughout 2024. The result? Prairie Land is receiving late payments from some members for the first time ever.
Payments received after the due date result in late payment fees, disconnect notices and potentially disconnection of service.
Prairie Land members can avoid mail delays by choosing one of the following alternative payment methods:
Pay-in-Person. Members may pay their bill in person at our Norton or Concordia service centers.
Pay-by-Phone. Call our automated phone service at 855-939-3638 at any time of day or night to make a payment.
Pay Online. Another convenient alternative is to pay online with SmartHub at www.prairielandelectric.com or using the SmartHub app on your Android or Apple smartphone. You can create a SmartHub account for easy monthly payments or make a one-time payment (no login required) by clicking the “Make a Payment” button on our homepage. SmartHub is completely free, safe and secure.
When paying online, be sure to pay directly through Prairie Land rather than using a third-party payment service — ensuring your payment is on-time and applied immediately to your Prairie Land Electric account. Even better — you avoid third-party fees!
Third-party processors often charge your bank account immediately but mail a check to Prairie Land, delaying your bill payment for days. Payments are not applied to your electric account until received by Prairie Land.
Automatic Payments. This is the most worry-free of all payment options. Use SmartHub or our Pay-by-Phone service to set up your bank account or a debit/credit card for recurring payments drafted on the due date.
For more details or to discuss the best option for your account, call 800-577-3323.